· Greeting and welcoming visitors
· Answering and directing phone calls and e mails
· Ensuring a tidy and professional reception area
· Managing appointments schedules and calender
· Cash handling
· Maintaining records and files
· Assisting in office supply inventory and ordering
· Responding to visitor enquires
· Providing information about the organization
· Handling complaints and resolving issues/patient complaints escalation
· Coordinating with other departments such as billing, laboratory, pharmacy, radiology etc